How do I close my Sarwa account?

We’re sad to see you go! If you wish to close your account, here’s how you can do it directly on the Sarwa app:

1. Log in to the Sarwa app and navigate to the "Account" section.
2. Select the “Manage Account” option.
3. Click on “Close an Account” to view all accounts associated with Sarwa.
4. Choose the account you wish to close.
5. The app will notify you if there’s a balance or fees to address before proceeding.
6. Confirm your decision when prompted with the question: “Are you sure you want to close your Sarwa account?”
   • If you confirm: You’ll see a success screen, and the account will be closed.
   • If you cancel: You’ll return to the account list screen.
7. Once closed, the account will be removed from your account list.

Important Notes and Limitations:

1. Account Type Restrictions:

   • Single Account Holders: If you have only one Invest or Save account, you’ll need to email hello@sarwa.co to close it.
   • Trade Account Only: Users with a Trade account cannot close it independently and must email hello@sarwa.co.
   • Multiple Accounts: You can only self-close Invest or Save accounts, not Trade accounts, allowing flexibility in managing your accounts.

2. Fees and Balance Handling:

   • Balance Between $-1 and $0: Fees are waived automatically, and you’ll be notified of this.
   • Balance Equals Fees: If your account balance matches the accrued fees, the system will settle it, and you’ll receive confirmation.
   • Balance Greater Than $1: You must withdraw funds before proceeding.
   • Negative Balance Below -$1: You’ll need to deposit funds or transfer money to bring the balance to zero before closing the account.